Support

Synkra Support

Last updated: 18 September 2026

This page covers help with using the Synkra iPhone app, restoring your account, and managing your information.

Contact Synkra

For questions, feedback or help with Synkra, including if you cannot sign in, email hello@iamsynkra.com. If you are reporting a problem, tell us what happened and which iPhone and app version you are using, if you know them.

Restore your account

Sign in with the same Apple account you previously used for Synkra. The app should restore supported synchronised account information before showing Home. If restoration cannot finish, use Try again. If Synkra offers limited offline use, cloud-backed account information remains hidden until restoration succeeds.

Sign out or delete your account

Open Settings in Synkra to sign out or permanently delete your Synkra account. Signing out removes or locks readable account information on that iPhone but does not delete synchronised account data. Deleting the account removes Synkra account data and cannot be undone. Apple Health permissions and records are managed separately in iPhone Settings.

Apple Health and microphone permissions

Synkra works without Apple Health. You can review Apple Health, microphone, and speech-recognition permissions in iPhone Settings. Removing a permission may make the related optional feature unavailable, but manual check-ins remain available.

Health and urgent support

Synkra is wellbeing support, not a medical service or emergency service. Do not use it for urgent, severe, unusual, or worrying symptoms. Contact a qualified healthcare professional or your local emergency service if you need medical help.